Delete your Unknot account and data

You can permanently delete your account and everything in it at any time. You do not need to give a reason.

In the app or on the web

1. Open Unknot on your phone, or go to the web app and sign in.
2. Open Settings, then choose Manage my data.
3. If you want a copy first, choose Download my data.
4. Under Delete my account and data, type DELETE and confirm.

By email

If you cannot get into the app, email support@unknot.uk from the address on your account and ask us to delete it. We will confirm when it is done, within one month at most. If your account was never secured with an email address, tell us the account ID shown at the bottom of the Settings screen.

What is deleted

• Your sign-in and profile.
• Your orientation answers, your case and its timeline.
• The documents you uploaded and their files.
• Your costs, check-ins and disclosure progress.
• Your Case Inbox emails, their attachments and your inbox address.

What is kept

• If you share a case with another person: the shared timeline stays for them, with nothing on it marked as yours. Everything private to you, and every document you uploaded, is deleted.
• Backups: our hosting providers may hold residual copies in backups for a limited period before they are overwritten.

Deletion is permanent. We cannot recover an account or its contents afterwards.